Return & Refund Policy

At UrbanVastra, we want you to have a straightforward shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may contact us for assistance.

1. Return Eligibility

We accept eligible return requests within 7 days of delivery.

To qualify for a return:

  • The return request must be submitted within 7 days of delivery.
  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, tags, accessories, and other included items, where applicable.
  • The product must not be damaged due to misuse, improper handling, washing, alteration, or normal wear and tear.
  • Proof of purchase or the relevant order information may be required.

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions. Any such restriction will be communicated on the relevant product page where applicable.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging
  • Any other information reasonably required to verify the issue

We will review the request and provide instructions if a return is approved.

3. How to Request a Return

To request a return, contact us at:

Email: support@urbanvastra.online

Please include your order number, registered email address, reason for the return, and relevant photographs where applicable.

Do not send a product back to an address unless our customer support team has provided return instructions.

4. Return Shipping

If the return is due to an incorrect, damaged, or defective product caused by UrbanVastra or its fulfillment process, we will provide appropriate return instructions.

For returns due to reasons other than a product issue, return shipping costs may be the customer's responsibility, where applicable.

The exact return arrangements will be communicated when the return request is reviewed.

5. Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

6. Exchanges

We may offer an exchange where the requested product, size, color, or replacement is available.

If an exchange is not available, we may process an eligible refund instead.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

support@urbanvastra.online

Cancellation requests are subject to the order's processing and shipping status. Once an order has been shipped, cancellation may no longer be possible.

8. Refund Exceptions

A refund or return may be declined where:

  • The return request is outside the applicable return period.
  • The product has been used, altered, washed, or damaged after delivery.
  • The product is missing its required original components.
  • The condition of the returned product does not match the applicable return requirements.
  • The product is specifically identified as non-returnable on its product page.

9. Contact Us

For questions regarding returns, refunds, or cancellations:

UrbanVastra
Email: support@urbanvastra.online
Website: urbanvastra.online