Shipping Policy
Shipping Policy
UrbanVastra ships orders to selected destinations based on product availability, shipping-service availability, and the delivery address provided at checkout.
1. Shipping Destinations
We currently offer shipping to:
- India
- United States
- United Arab Emirates
- Other eligible international destinations where shipping is available
Shipping availability may vary by product and destination.
If shipping is unavailable for a particular address, this will be indicated during checkout or communicated before order fulfillment.
2. Order Processing
Orders are processed after successful payment and order confirmation.
Orders are generally processed within 1–3 business days, subject to product availability, order verification, holidays, weekends, and other circumstances that may affect fulfillment.
Processing time is separate from shipping transit time.
3. Estimated Delivery Times
Estimated delivery times are:
India: approximately 3–7 business days
United States: approximately 7–15 business days
United Arab Emirates: approximately 5–12 business days
Other eligible international destinations: approximately 7–15 business days
These are estimates, not guaranteed delivery dates.
Delivery may take longer because of customs processing, carrier delays, weather, public holidays, remote-area delivery, incorrect address information, or other circumstances outside our reasonable control.
4. Shipping Charges
Shipping charges depend on the destination, product, order size, shipping method, and other applicable factors.
The applicable shipping charge will be displayed at checkout before the order is completed.
If free shipping is offered on a particular product or order, the applicable offer will be displayed on the website or at checkout.
5. International Orders
For international orders, including orders shipped to the United States and UAE, customers may be responsible for applicable:
- Customs duties
- Import taxes
- Local taxes
- Brokerage or clearance charges
- Other government or carrier fees
These charges are determined by the destination country and are generally outside UrbanVastra's control.
6. Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives the shipment.
7. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because of an incorrect, incomplete, or invalid address, additional shipping charges may apply if reshipment is possible.
Please contact us as soon as possible if you notice an error in your shipping address.
8. Delayed or Lost Shipments
If a shipment is delayed or appears to be lost, contact us at:
We will work with the relevant shipping carrier or fulfillment provider to investigate the shipment.
Delivery estimates do not constitute a guarantee of delivery by a specific date.
9. Product Availability
We only accept and fulfill orders for products that are available for sale through our store.
If an ordered product becomes unavailable before fulfillment, we will contact the customer and provide an appropriate resolution, which may include a refund where applicable.
10. Contact Us
For shipping questions or order assistance:
UrbanVastra
Email: support@urbanvastra.online
Website: urbanvastra.online