Refund policy
Return & Refund Policy
Effective Date: August 3, 2026
Customer satisfaction is important to UrbanVastra. This policy explains the conditions under which returns and refunds are accepted.
Return Eligibility
Returns are accepted within 7 days from the date of delivery if:
-
The product received is damaged.
-
The wrong product was delivered.
-
The product has a verified manufacturing defect.
Return Conditions
To qualify for a return, the item must:
-
Be unused and unwashed.
-
Be in its original condition.
-
Include all original tags, labels, and packaging.
-
Not show signs of wear, alteration, or misuse.
Returns that do not meet these conditions may be declined.
Non-Returnable Items
The following items are generally not eligible for return:
-
Products damaged due to customer misuse.
-
Used or washed garments.
-
Items without original tags.
-
Customized or personalized products.
-
Gift cards (if applicable).
Return Request Process
To request a return, contact us within the return period with:
-
Order Number
-
Full Name
-
Registered Email Address
-
Reason for Return
-
Clear photos showing the issue (if applicable)
Our team will review your request and provide further instructions if the return is approved.
Refund Process
After the returned item is received and inspected:
-
Approved refunds will be processed within 5–10 business days.
-
Refunds will be issued to the original payment method used during purchase.
Processing times may vary depending on your bank or payment provider.
Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as an incorrect or defective product.
International Orders
Customers are responsible for any customs duties, taxes, or return shipping costs unless otherwise agreed by UrbanVastra.
Contact
Email: support@urbanvastra.online
Phone: +91 9313328468
Website: https://urbanvastra.online