Shipping policy

Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with UrbanVastra. This Shipping Policy explains how we process and deliver orders placed through https://urbanvastra.online.

Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • Once your order has been shipped, you will receive a shipping confirmation email or SMS with tracking information, where available.

Shipping Destinations

UrbanVastra currently ships to:

  • India

  • United Arab Emirates (UAE)

  • Other eligible international destinations

International shipping availability may vary depending on the destination.

Estimated Delivery Time

Within India

  • Standard Delivery: 3–7 business days

International Orders

  • Estimated Delivery: 7–15 business days

Delivery times are estimates and may vary depending on courier operations, customs clearance, weather conditions, local regulations, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated during checkout based on the destination, package weight, and selected shipping method.

Any applicable customs duties, import taxes, or local charges for international shipments are the responsibility of the customer unless otherwise stated.

Order Tracking

After your order has been dispatched, tracking details will be sent to your registered email address or mobile number, where available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

UrbanVastra is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

Delivery Delays

While we make every effort to deliver orders on time, delays may occur due to:

  • Courier service disruptions

  • Customs inspections

  • Severe weather

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Other unforeseen circumstances

UrbanVastra is not liable for delays beyond our reasonable control.

Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us within 48 hours of delivery or the expected delivery date.

Please include:

  • Order Number

  • Photographs (if damaged)

  • Description of the issue

We will work with the shipping partner to investigate and provide an appropriate resolution.

Contact

UrbanVastra

Website: https://urbanvastra.online

Email: support@urbanvastra.online

Phone: +91 9313328468